Stay Away from AB May Company

December 16, 2011
Kansas City Missouri

My congregation - the Baha'i Faith of Kansas City Missouri - put out bids for Air Conditioning repair work in 2008 to alleviate problems we were having with units that had been running since the early 1970's.  AB May took the bid and offered the lowest price - still getting paid over $45,000 for the job - and assured us that they could do the work and could even install the same type of units - Carrier commercial size compressor units - as had been in place before to maintain compatibility with the building controls already installed.  What ensued shortly after the work was completed has been a nightmare and has shown AB May to be not at all expert in work they claim to be able to do, but very adept at shenanigans so as to get you just past the warranty period on your equipment and then leave you hanging especially if you didn't want to buy their multi-thousands of dollars a year service contract which, as it turns out, doesn't cover you like a car warranty does but just "mitigates" the cost of future repairs to a certain degree.  Of course, if they install the units wrong and cause them to burn up within a few months, you'd think they would want to make that good. 


At this point we are filing a complaint with the Better Business Bureau of Kansas City Missouri and have no other recourse than to put very negative reviews of this outfit before the public.


My advice to anyone reading this is to stay the heck away from AB May.  


An extract of our review of AB May:   


We paid them over $45,000 for this job...My congregation contracted AB May after seeking bids in 2008 to replace two 25 ton AC units at our Center. During the installation they had some issues and at first we figured it was just clumsy work to do because these are big units. Not 3 months later we continued having AC problems and had called back out a servicer from AB May to look at these brand new units and he basically said he can't work on large AC units and that AB May didn't have anyone on hand who could. Turns out that the lubricant needed to keep large compressors operating was not applied by AB May upon install. By 2009 (next summer - AC units are only used during warm weather) one of these brand new units had frozen up just after the one year warranty period from the manufacturer. AB May still denied that they had anything to do with it and now it is clear to us they were using our own ignorance of AC units against us. At this point we are filing a Better Business Bureau complaint against AB May and would urge any organization needing to have major AC work done to avoid this company because they have proven themselves to be untrustworthy and more than wiling to take advantage of congregations. If they bid lower than other contractors still stay away from them - a low bid won't fix the fact that major failures will happen because they install things incorrectly and hope you don't notice until it's too late.